--- title: Order Tracking description: How to track a dispatched Tilemall order, check an order that is still in progress, and confirm your dispatch or pickup date. --- [Skip to content](https://help.tilemall.com.au/knowledge/track-my-order#main-content) [Customer portal](https://help.tilemall.com.au/supportcenter) ![TMlogoNEW-R-Page-20240920.svg\]](https://help.tilemall.com.au/hubfs/TMlogoNEW-R-Page-20240920.svg) Open main navigation Close main navigation - [Customer portal](https://help.tilemall.com.au/supportcenter) - [Go to tilemall.com.au](https://tilemall.com.au/) [Go to tilemall.com.au](https://tilemall.com.au/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.tilemall.com.au/knowledge) 2. [General Enquiries](https://help.tilemall.com.au/knowledge/general-enquiries) 3. [General FAQ](https://help.tilemall.com.au/knowledge/general-enquiries#general-faq) # Order Tracking ### Track a dispatched delivery Each order receives a tracking number when it is dispatched. We email the tracking details to the email address on your order, and you can also find them in your customer account. ### Check an order before it is dispatched (Beta) Go to [Order status & support](https://tilemall.com.au/pages/order-status) and enter your Sales Order or PO number and the email used for the order. For website orders, use the number beginning #SP from your confirmation email. If the details match, we'll email a secure link to the order email. The link opens your order in the Tilemall customer portal, where you can see its progress and the actions currently available, such as confirming a pickup time. Secure links are available for orders that are still in progress. For your privacy, the page won't confirm whether an order matched. *This service is still in testing and may not always work as expected. If you don't receive a link or something looks wrong, please contact our team.* ### Ask our chat assistant (Beta) Our website chat assistant can check your order status after you verify your email address. It is still in testing and may not always get it right, so please contact our team if anything looks wrong. ### Ordered online? Sign in to your customer account for your order history, payment information and original order details. ### Dispatch and pickup dates Once your order is ready, we'll let you know so you can confirm or reschedule your dispatch date. For warehouse pickup orders, we'll email you to choose and confirm a pickup time. Delivery ETAs are a guide only. See our [Shipping policy](https://tilemall.com.au/pages/shipping) for details. ### Need help? 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