--- title: Is it possible for me to pick up my order? description: Certainly! You will be notified by email once your order is prepared and ready for collection at our warehouse. You can also contact us before warehouse pickup to ensure your orders are ready. You can --- [Skip to content](https://help.tilemall.com.au/knowledge/can-i-pick-up-my-order#main-content) [Customer portal](https://help.tilemall.com.au/supportcenter) ![TMlogoNEW-R-Page-20240920.svg\]](https://help.tilemall.com.au/hubfs/TMlogoNEW-R-Page-20240920.svg) Open main navigation Close main navigation - [Customer portal](https://help.tilemall.com.au/supportcenter) - [Go to tilemall.com.au](https://tilemall.com.au/) [Go to tilemall.com.au](https://tilemall.com.au/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.tilemall.com.au/knowledge) 2. [Help with an order](https://help.tilemall.com.au/knowledge/help-with-an-order) 3. [Orders FAQ](https://help.tilemall.com.au/knowledge/help-with-an-order#orders-faq) # Is it possible for me to pick up my order? Yes. Once your order is ready, we will email you to select and confirm your preferred pick-up time. Please wait for that email and confirm your time before coming to the warehouse. Pick-up is available Monday to Saturday, 9:00 am–4:00 pm (Sydney local time), at 4–10 Fisher St, Silverwater NSW 2128. Follow the confirmed time in your collection email and check our [Shipping page](https://tilemall.com.au/pages/shipping) for current pick-up arrangements. - [Orders and Shipping](https://help.tilemall.com.au/knowledge/orders-and-shipping) - [Product Information](https://help.tilemall.com.au/knowledge/product-information#main-content) - [Showers](https://help.tilemall.com.au/knowledge/product-information#showers) - [Other Product FAQ](https://help.tilemall.com.au/knowledge/product-information#other-product-faq) - [Tapware](https://help.tilemall.com.au/knowledge/product-information#tapware) - [Tiles](https://help.tilemall.com.au/knowledge/product-information#tiles) - [Toilets](https://help.tilemall.com.au/knowledge/product-information#toilets) - [Vanity & Cabinetry](https://help.tilemall.com.au/knowledge/product-information#vanity-cabinetry) - [Baths](https://help.tilemall.com.au/knowledge/product-information#baths) - [Colour Matching](https://help.tilemall.com.au/knowledge/colour-matching) - [Trade Enquiries](https://help.tilemall.com.au/knowledge/trade-enquiries#main-content) - [Trade FAQ](https://help.tilemall.com.au/knowledge/trade-enquiries#trade-faq) - [General Enquiries](https://help.tilemall.com.au/knowledge/general-enquiries#main-content) - [General FAQ](https://help.tilemall.com.au/knowledge/general-enquiries#general-faq) - [Delivery and Shipping Services](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services#main-content) - [Delivery & Shipping FAQ](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services#delivery-shipping-faq) - [Warehouse Pickup](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services#warehouse-pickup) - [Returns and Exchanges](https://help.tilemall.com.au/knowledge/returns-and-exchanges#main-content) - [Returns, Exchanges & Warranties FAQ](https://help.tilemall.com.au/knowledge/returns-and-exchanges#returns-exchanges-warranties-faq) - [Payment Options](https://help.tilemall.com.au/knowledge/payment-options#main-content) - [Payments FAQ](https://help.tilemall.com.au/knowledge/payment-options#payments-faq) - [Help with an order](https://help.tilemall.com.au/knowledge/help-with-an-order#main-content) - [Orders FAQ](https://help.tilemall.com.au/knowledge/help-with-an-order#orders-faq) - [Price Check Promise](https://help.tilemall.com.au/knowledge/price-check-promise#main-content) - [Best Price Guarantee](https://help.tilemall.com.au/knowledge/price-check-promise#best-price-guarantee) - [Product Warranties (industry leading)](https://help.tilemall.com.au/knowledge/product-warranties-industry-leading#main-content) - [Product Warranties (Industry leading)](https://help.tilemall.com.au/knowledge/product-warranties-industry-leading#product-warranties-industry-leading) - [Product Catalogue](https://help.tilemall.com.au/knowledge/product-catalogue) Tilemall Help Center Copyright © 2025, Tilemall Pty Ltd