--- title: Delivery and Shipping Services | Help Center description: Delivery and Shipping Services --- [Skip to content](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services#main-content) [Customer portal](https://help.tilemall.com.au/supportcenter) ![TMlogoNEW-R-Page-20240920.svg\]](https://help.tilemall.com.au/hubfs/TMlogoNEW-R-Page-20240920.svg) Open main navigation Close main navigation - [Customer portal](https://help.tilemall.com.au/supportcenter) - [Go to tilemall.com.au](https://tilemall.com.au/) [Go to tilemall.com.au](https://tilemall.com.au/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.tilemall.com.au/knowledge) 2. [Delivery and Shipping Services](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services) # Delivery and Shipping Services ## Delivery & Shipping FAQ - [Is it possible to have my order held for a certain duration?](https://help.tilemall.com.au/knowledge/can-my-order-be-held-for-a-period-of-time) - [What should be done if the delivered products are not the ones ordered or damaged?](https://help.tilemall.com.au/knowledge/what-if-the-products-delivered-are-incorrect) - [Is it possible for the delivery driver to leave my order inside my residence if I'm not at home?](https://help.tilemall.com.au/knowledge/can-the-delivery-driver-leave-my-order-inside-if-i-am-not-home) - [Tilemall offers various shipping and pick-up options](https://help.tilemall.com.au/knowledge/delivery-offers-available) - [How much will the delivery cost be?](https://help.tilemall.com.au/knowledge/how-much-will-the-delivery-cost-be) - [What is the estimated delivery period for products ordered today?](https://help.tilemall.com.au/knowledge/if-i-order-today-when-will-my-products-be-delivered) - [What areas are eligible for free delivery?](https://help.tilemall.com.au/knowledge/which-locations-qualify-for-a-free-delivery) - [Do you offer shipping across all of Australia and to international destinations?](https://help.tilemall.com.au/knowledge/do-you-ship-internationally) - [How can I find out if my order has been dispatched or is currently in transit?](https://help.tilemall.com.au/knowledge/how-will-i-know-when-my-order-has-been-shipped-or-if-my-order-is-on-its-way) - [Is it possible to modify my delivery address once the order has been placed?](https://help.tilemall.com.au/knowledge/can-i-change-my-delivery-address-after-placing-an-order) - [Is it expected that all of my ordered products will be delivered together in a single shipment?](https://help.tilemall.com.au/knowledge/will-all-my-products-come-in-one-delivery) - [Is it possible to divide my order into multiple deliveries if I require some items earlier?](https://help.tilemall.com.au/knowledge/can-i-split-my-delivery-if-i-need-certain-items-sooner) See less ▼ ## Warehouse Pickup - [Unclaimed Order Policy](https://help.tilemall.com.au/knowledge/unclaimed-order-policy) - [Free Warehouse Pick-Up](https://help.tilemall.com.au/knowledge/free-warehouse-pick-up) - [Orders and Shipping](https://help.tilemall.com.au/knowledge/orders-and-shipping) - [Product Information](https://help.tilemall.com.au/knowledge/product-information#main-content) - [Showers](https://help.tilemall.com.au/knowledge/product-information#showers) - [Other Product FAQ](https://help.tilemall.com.au/knowledge/product-information#other-product-faq) - [Tapware](https://help.tilemall.com.au/knowledge/product-information#tapware) - [Tiles](https://help.tilemall.com.au/knowledge/product-information#tiles) - [Toilets](https://help.tilemall.com.au/knowledge/product-information#toilets) - [Vanity & Cabinetry](https://help.tilemall.com.au/knowledge/product-information#vanity-cabinetry) - [Baths](https://help.tilemall.com.au/knowledge/product-information#baths) - [Colour Matching](https://help.tilemall.com.au/knowledge/colour-matching) - [Trade Enquiries](https://help.tilemall.com.au/knowledge/trade-enquiries#main-content) - [Trade FAQ](https://help.tilemall.com.au/knowledge/trade-enquiries#trade-faq) - [General Enquiries](https://help.tilemall.com.au/knowledge/general-enquiries#main-content) - [General FAQ](https://help.tilemall.com.au/knowledge/general-enquiries#general-faq) - [Delivery and Shipping Services](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services#main-content) - [Delivery & Shipping FAQ](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services#delivery-shipping-faq) - [Warehouse Pickup](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services#warehouse-pickup) - [Returns and Exchanges](https://help.tilemall.com.au/knowledge/returns-and-exchanges#main-content) - [Returns, Exchanges & Warranties FAQ](https://help.tilemall.com.au/knowledge/returns-and-exchanges#returns-exchanges-warranties-faq) - [Payment Options](https://help.tilemall.com.au/knowledge/payment-options#main-content) - [Payments FAQ](https://help.tilemall.com.au/knowledge/payment-options#payments-faq) - [Help with an order](https://help.tilemall.com.au/knowledge/help-with-an-order#main-content) - [Orders FAQ](https://help.tilemall.com.au/knowledge/help-with-an-order#orders-faq) - [Price Check Promise](https://help.tilemall.com.au/knowledge/price-check-promise#main-content) - [Best Price Guarantee](https://help.tilemall.com.au/knowledge/price-check-promise#best-price-guarantee) - [Product Warranties (industry leading)](https://help.tilemall.com.au/knowledge/product-warranties-industry-leading#main-content) - [Product Warranties (Industry leading)](https://help.tilemall.com.au/knowledge/product-warranties-industry-leading#product-warranties-industry-leading) - [Product Catalogue](https://help.tilemall.com.au/knowledge/product-catalogue) Tilemall Help Center Copyright © 2025, Tilemall Pty Ltd