--- title: Are products covered by a warranty? description: All products available at The Tilemall come with warranties and after-sales support. As long as the installation is done by a properly licensed tradesperson, any product defects will be promptly addre --- [Skip to content](https://help.tilemall.com.au/knowledge/do-products-come-with-a-warranty#main-content) [Customer portal](https://help.tilemall.com.au/supportcenter) ![TMlogoNEW-R-Page-20240920.svg\]](https://help.tilemall.com.au/hubfs/TMlogoNEW-R-Page-20240920.svg) Open main navigation Close main navigation - [Customer portal](https://help.tilemall.com.au/supportcenter) - [Go to tilemall.com.au](https://tilemall.com.au/) [Go to tilemall.com.au](https://tilemall.com.au/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.tilemall.com.au/knowledge) 2. [Product Warranties (industry leading)](https://help.tilemall.com.au/knowledge/product-warranties-industry-leading) 3. [Product Warranties (Industry leading)](https://help.tilemall.com.au/knowledge/product-warranties-industry-leading#product-warranties-industry-leading) # Are products covered by a warranty? Products purchased from Tilemall come with applicable warranties and after-sales support. Warranty periods, coverage and installation requirements vary by product and brand. Follow the product’s warranty and installation instructions, including licensed installation where required. Where can I find my warranty? Check the relevant product page and its Warranty & Returns information, or contact us for the warranty document for your specific model. Tilemall’s tile warranty is for eligible tiles; it is not a blanket lifetime warranty for mirrors or other bathroom products. How do I report a damaged mirror or make a claim? Contact Tilemall at sales@tilemall.com.au with your order number, product/model, a description of the issue, clear photos of the product and any damage, and photos of the packaging where available. Tell us when the issue was noticed and whether the product has been installed. Do not install a product that appears damaged; contact us before returning it. For transit or visible delivery damage, our [Return & Refund Policy](https://tilemall.com.au/pages/returns-refunds) asks you to inspect on arrival and report the issue within 48 hours with photos of the goods and packaging. Manufacturing defects and Australian Consumer Law rights are not limited by this 48-hour reporting window. Damage during installation is assessed separately from a manufacturing defect. Our team will review the information and help coordinate the appropriate next step, including supplier assessment where needed. A replacement or dispatch date is confirmed only after the claim and availability have been checked. Your consumer rights Nothing above excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Brand warranty conditions do not replace these rights. Contact Tilemall for help if a product is faulty or not as described. - [Orders and Shipping](https://help.tilemall.com.au/knowledge/orders-and-shipping) - [Product Information](https://help.tilemall.com.au/knowledge/product-information#main-content) - [Showers](https://help.tilemall.com.au/knowledge/product-information#showers) - [Other Product FAQ](https://help.tilemall.com.au/knowledge/product-information#other-product-faq) - [Tapware](https://help.tilemall.com.au/knowledge/product-information#tapware) - [Tiles](https://help.tilemall.com.au/knowledge/product-information#tiles) - [Toilets](https://help.tilemall.com.au/knowledge/product-information#toilets) - [Vanity & Cabinetry](https://help.tilemall.com.au/knowledge/product-information#vanity-cabinetry) - [Baths](https://help.tilemall.com.au/knowledge/product-information#baths) - [Colour Matching](https://help.tilemall.com.au/knowledge/colour-matching) - [Trade Enquiries](https://help.tilemall.com.au/knowledge/trade-enquiries#main-content) - [Trade FAQ](https://help.tilemall.com.au/knowledge/trade-enquiries#trade-faq) - [General Enquiries](https://help.tilemall.com.au/knowledge/general-enquiries#main-content) - [General FAQ](https://help.tilemall.com.au/knowledge/general-enquiries#general-faq) - [Delivery and Shipping Services](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services#main-content) - [Delivery & Shipping FAQ](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services#delivery-shipping-faq) - [Warehouse Pickup](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services#warehouse-pickup) - [Returns and Exchanges](https://help.tilemall.com.au/knowledge/returns-and-exchanges#main-content) - [Returns, Exchanges & Warranties FAQ](https://help.tilemall.com.au/knowledge/returns-and-exchanges#returns-exchanges-warranties-faq) - [Payment Options](https://help.tilemall.com.au/knowledge/payment-options#main-content) - [Payments FAQ](https://help.tilemall.com.au/knowledge/payment-options#payments-faq) - [Help with an order](https://help.tilemall.com.au/knowledge/help-with-an-order#main-content) - [Orders FAQ](https://help.tilemall.com.au/knowledge/help-with-an-order#orders-faq) - [Price Check Promise](https://help.tilemall.com.au/knowledge/price-check-promise#main-content) - [Best Price Guarantee](https://help.tilemall.com.au/knowledge/price-check-promise#best-price-guarantee) - [Product Warranties (industry leading)](https://help.tilemall.com.au/knowledge/product-warranties-industry-leading#main-content) - [Product Warranties (Industry leading)](https://help.tilemall.com.au/knowledge/product-warranties-industry-leading#product-warranties-industry-leading) - [Product Catalogue](https://help.tilemall.com.au/knowledge/product-catalogue) Tilemall Help Center Copyright © 2025, Tilemall Pty Ltd