--- title: What should be done if the delivered products are not the ones ordered or damaged? description: Upon receiving your order, the first step is to verify that it matches what you ordered and to check for any damaged tiles or items. If you find any discrepancies or damage, contact us immediately at --- [Skip to content](https://help.tilemall.com.au/knowledge/what-if-the-products-delivered-are-incorrect#main-content) [Customer portal](https://help.tilemall.com.au/supportcenter) ![TMlogoNEW-R-Page-20240920.svg\]](https://help.tilemall.com.au/hubfs/TMlogoNEW-R-Page-20240920.svg) Open main navigation Close main navigation - [Customer portal](https://help.tilemall.com.au/supportcenter) - [Go to tilemall.com.au](https://tilemall.com.au/) [Go to tilemall.com.au](https://tilemall.com.au/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.tilemall.com.au/knowledge) 2. [Delivery and Shipping Services](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services) 3. [Delivery & Shipping FAQ](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services#delivery-shipping-faq) # What should be done if the delivered products are not the ones ordered or damaged? Upon receiving your order, the first step is to verify that it matches what you ordered and to check for any damaged tiles or items. If you find any discrepancies or damage, contact us immediately at (02) 7804 4588. Please do this within **48 hours** and have your order number handy. We will request photos of the damaged or incorrect tiles to investigate and resolve the issue for you. - [Orders and Shipping](https://help.tilemall.com.au/knowledge/orders-and-shipping) - [Product Information](https://help.tilemall.com.au/knowledge/product-information#main-content) - [Showers](https://help.tilemall.com.au/knowledge/product-information#showers) - [Other Product FAQ](https://help.tilemall.com.au/knowledge/product-information#other-product-faq) - [Tapware](https://help.tilemall.com.au/knowledge/product-information#tapware) - [Tiles](https://help.tilemall.com.au/knowledge/product-information#tiles) - [Toilets](https://help.tilemall.com.au/knowledge/product-information#toilets) - [Vanity & Cabinetry](https://help.tilemall.com.au/knowledge/product-information#vanity-cabinetry) - [Baths](https://help.tilemall.com.au/knowledge/product-information#baths) - [Colour Matching](https://help.tilemall.com.au/knowledge/colour-matching) - [Trade Enquiries](https://help.tilemall.com.au/knowledge/trade-enquiries#main-content) - [Trade FAQ](https://help.tilemall.com.au/knowledge/trade-enquiries#trade-faq) - [General Enquiries](https://help.tilemall.com.au/knowledge/general-enquiries#main-content) - [General FAQ](https://help.tilemall.com.au/knowledge/general-enquiries#general-faq) - [Delivery and Shipping Services](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services#main-content) - [Delivery & Shipping FAQ](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services#delivery-shipping-faq) - [Warehouse Pickup](https://help.tilemall.com.au/knowledge/delivery-and-shipping-services#warehouse-pickup) - [Returns and Exchanges](https://help.tilemall.com.au/knowledge/returns-and-exchanges#main-content) - [Returns, Exchanges & Warranties FAQ](https://help.tilemall.com.au/knowledge/returns-and-exchanges#returns-exchanges-warranties-faq) - [Payment Options](https://help.tilemall.com.au/knowledge/payment-options#main-content) - [Payments FAQ](https://help.tilemall.com.au/knowledge/payment-options#payments-faq) - [Help with an order](https://help.tilemall.com.au/knowledge/help-with-an-order#main-content) - [Orders FAQ](https://help.tilemall.com.au/knowledge/help-with-an-order#orders-faq) - [Price Check Promise](https://help.tilemall.com.au/knowledge/price-check-promise#main-content) - [Best Price Guarantee](https://help.tilemall.com.au/knowledge/price-check-promise#best-price-guarantee) - [Product Warranties (industry leading)](https://help.tilemall.com.au/knowledge/product-warranties-industry-leading#main-content) - [Product Warranties (Industry leading)](https://help.tilemall.com.au/knowledge/product-warranties-industry-leading#product-warranties-industry-leading) - [Product Catalogue](https://help.tilemall.com.au/knowledge/product-catalogue) Tilemall Help Center Copyright © 2025, Tilemall Pty Ltd